To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members. Socialize the changes in business processes and organizational design. Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.
Generating leads and business opportunities. Communicating with clients regarding grievances from the company and also giving new information on new products or services. Making calls to the customer after generation of their first bill. Determining the needs of the client. Overseeing the quality of deliverables.
Professional Skills Outbound and inbound programs. Excel at lead source generation. Flexible in all phases of the call center. Rebuttal training for all programs. Managing entire confirmation staff to support upwards. Monitoring live calls and submitted leads. Responsible for producing all disposition reports, all call center usage reports, all agent productivity reports. Responsible for producing all kinds of reports including Disposition reports, usage reports, agent productivity reports and disciplinary write-ups and retraining.
Monitoring quality and quantity of lead acquisition process. Responsible for direct marketing. Day to day involvement with Sales Manager and increased sales staff. Responsible for lead generation. Responsible for outbound canvassing crew for lead generation. Responsible for representing some of the largest brand names.
Created all dialing campaigns for different developers. Currently working with five developers and fifty different destinations. Trained employees to cross sell not only different developers, but different offers as well. Utilizing time zone differences to further increase production.
Created Employee Guidelines Operations Manual. Directed the Call Center for all the outbound telemarketing. Conducting meetings to set daily, weekly and monthly goals. Conducted one on ones with all levels of staff and followed-up with necessary disciplinary procedures.
Hi any body can send me a format of resume for fresher because i don't have work with anywhere. Sample resume for call center Thanks for sharing this. Good knowledge of financial products available in the market. Strong communication skills accompanied by active listening skills and patience. Ability to understand and analyse the requirements of the customer and offer the relevant product. Product and sales training to the new employees and getting them functional quickly.
Calling the prospective customers to explain them about the products. Sending the filled up forms for further processing and closing the deal.
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